We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied, we offer a hassle-free return policy. Please see our guidelines below:
- You may return any unused and unopened scarf or cosmetic product within 7 days of purchase for a full refund, less any shipping charges.
- We do not accept returns or exchanges on used or opened products, unless they are defective or damaged upon receipt.
- If you receive a defective or damaged item, please contact us within 48 hours of delivery to arrange for a return or exchange.
- To initiate a return, please contact our customer service team with your order number and the reason for your return. We will provide you with a return authorization number and instructions on how to return the item.
- Please note that we are not responsible for any shipping fees associated with returning the item, unless it is defective or damaged.
- Refunds will be processed within 5-7 business days of receipt of the returned item. We will issue the refund to the original payment method used for the purchase.
We take pride in the quality of our products and stand behind them 100%. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.